Shipping Policy

Shipping Policy

United States

Most of the top selling products will be shipped from the US.  All orders are processed, verified, quality checked, and packaged within 1-3 business days.If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. 
  • Shipping time:
    • 1-5 business days for stocked products.
    • 5-12 business days for customized / non-stocked products.
  • Shipping rates:
    • Free Standard Shipping on all orders above $30
    • Standard Shipping: $15
    • Expedited Shipping: $50

 

Outside of the US
  • Shipping time:
    • 5-12 business days for all products
  • Shipping rates:
    • Free Standard Shipping on all orders above $50
    • Standard Shipping: $15
    • Expedited Shipping: $50
 

    Holiday Shipping
    Due to the holidays, shipping companies will usually have high volume of shipping traffic. Shipping companies will require additional time to deliver. We will contact you via email if there is a significant delay in shipment of your order.

    What are duty and taxes and who pays them?

    Import taxes are implemented by your local government to mostly (but not only) protect your local economy and regulate international trade.

    Clearing customs and paying import taxes is the sole responsibility of the buyer/customer. Chillmeow cannot be held responsible for customs procedures or if taxes of any kind are charged to you upon delivery of your purchase.

    Please bear in mind that import taxes differ from shipping costs added to your order before you confirm your purchase. Import taxes do not go to Chillmeow and are usually collected by the carrier on behalf of your local customs authorities.

    (Shipping fee would be changed if the package is really big like the cat tree and cat scratcher bed)